The Communications, Space & Technology Commission (CST) in Saudi Arabia has recently honored Mobily with the prestigious Customer Experience Award 2023 for its exceptional services in both fixed and mobile communications, encompassing voice and internet offerings for individual consumers. This accolade is a testament to the company’s dedication to elevating the customer journey and its commitment to innovation in service delivery.
Criteria for this notable recognition encompass various performance indicators such as the customer satisfaction index, Net Promoter Score (NPS), Customer Effort Score, and the frequency of escalated complaints. These rigorous standards ensure that the award reflects true excellence in customer service within the industry.
The conferring of this award is a part of CST’s broader strategy to instill a spirit of healthy competition among telecom service providers in the region. This initiative aims to upgrade the overall quality of services and align them with the highest international benchmarks of service excellence. Through such recognition, CST encourages industry players to continuously strive for improvements that benefit the end-users.
Mobily’s achievement in securing the Customer Experience Award is significant as it highlights the company’s role as a leading force in the telecom sector, driving forward the standards of customer service in Saudi Arabia.