The General Authority for Transport in Riyadh has shared remarkable statistics regarding the postal sector’s performance in the sacred month of Ramadan. By the 25th day of this holy month, the sector saw over 18 million parcels successfully delivered by upwards of 70 authorized enterprises. This represents a substantial 54% uptick in deliveries when juxtaposed with the figures from the previous year.
With customer experience at the forefront, the authority established a specialized call center that fielded more than 3,000 inquiries from users within the initial 25 days of Ramadan. Moreover, oversight squads conducted thorough inspections at the depots of parcel delivery companies, ensuring streamlined operations and the prompt dispatch of packages.
The authority underscored the significance of such initiatives in upholding service excellence during Ramadan and addressing the beneficiaries’ escalating demands.
For those facing issues with delivery services, the Transport General Authority has put in place multiple avenues for lodging complaints. Beneficiaries can voice their concerns through the TGA’s online platform, reach out to the unified call center, or send a direct message to the beneficiary care center on social media.